REFUND + RETURNS
Thank you for choosing Embroidered Textiles LLC to purchase our bedding. We are committed to providing you with quality products and a great shopping experience. If you are not satisfied with your purchase, we offer a return and refund service. Please read the following terms carefully:
- Return Policy
Return Period:
You can request a return within 30 days of receiving the item. Products beyond this period will not be refunded.
Return Conditions:
The product must be unused, unwashed, and in its original condition and packaging.
The original invoice or order confirmation email must be attached.
Inapplicable Items:
The following items are not eligible for return: Discounted or promotional items.
- Refund Process
Request a Return:
Please contact our customer service team to explain your return request. You can contact us by email or phone:
Phone: +1 (934) 667-4857
Company Email: jessica@textilewhimsy.com
Return Address:
Once your return request is approved, please return the item to the following address:
456 Washington St 7p, New York, NY 10013
Refund Processing:
Once we receive and inspect your returned item, the refund will be processed within 7-10 business days and will be returned to your original payment account. - Shipping Costs
Return shipping costs: Unless there is a quality issue or the item was incorrectly shipped, return shipping costs will be borne by the customer.
If your item was incorrectly shipped or has a quality issue, we will cover the corresponding shipping costs.
- Order Cancellation
If you wish to cancel your order before it ships, please contact our customer service team as soon as possible. If the order has already been shipped, you will need to return it according to our return policy.
We greatly appreciate your understanding and support and look forward to providing you with better service!
